At J&J Home, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and comprehensive return policy to make the return process as smooth as possible.

Return Period

You have a period of 30 days from the date of delivery to initiate a return. Please contact our customer support within this timeframe to start the return process.

Return Procedure

To initiate a return, please contact our customer support team at info@jjhome.com.au. They will guide you through the return process and provide you with a return authorization.

Once you have received the return authorization and label, please return the product to us via Australia Post. Ensure the product is securely packaged to avoid any damage during transit.

Defective Products

For products that are incorrect, damaged by the carrier, or defective in another way, we will provide you with a return label at no cost to you. Our customer support team will guide you on how to use the return label effectively.

Return Condition

Returned products must be in their original packaging and unused. Please include all original accessories, manuals, and any other items that came with the product. We reserve the right to refuse returns if the product does not meet these conditions.

Cost and Refunds

• Defective Products: We will cover all return shipping costs for defective products. Once we receive and verify the condition of the returned item, we will issue a refund to your original payment method.
• Non-defective Products: If you are returning a product due to buyer's remorse or other non-defective reasons, please note that return shipping costs may apply.

If the return does not meet the criteria mentioned in this policy, we reserve the right to reject the return, and the product will be sent back to you at your expense.

Please note that it may take a few business days for the refund to be processed and appear in your account.

 

Contact Us

If you have any further questions or need assistance with the return process, please don't hesitate to reach out to our customer support team at info@jjhome.com.au.

Thank you for shopping with J&J Home!