Return and Refund Policy

At J&J Home, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes issues may arise with your purchase, and we are here to assist you. Please read our return and exchange policy below for a smooth and hassle-free experience.

Returns:

We accept returns only in the following circumstances:

• Defective product: If the product you received is defective or not as described on our website.
• Incorrect or damaged product: If the product is incorrect or damaged during transit by the carrier.

Please note that we do not accept returns if the customer changes their mind, purchased the wrong product, the product doesn't fit, or if they no longer want the item. We recommend reviewing your order carefully before completing the purchase.

Return Period: You have a period of 14 days from the date of delivery to initiate a return. Please make sure to contact our customer support within this timeframe to start the return process.

Return Procedure: To initiate a return, please contact our customer support team at info@jjhome.com.au. They will guide you through the return process and provide you with a return authorization.

Once you have received the return authorization and label, please returning the product to us by Australia Post. Please make sure to securely package the product to avoid any damage during transit.

Defective Products: For defective products that are incorrect, damaged by the carrier, or defective in another way, we will provide you with a return label. This means that there will be no cost to you for returning the product. Our customer support team will guide you on how to use the return label effectively.

Customer Responsibility: If you purchased the wrong product, it doesn't fit, or you no longer want the item. In such cases, we do not offer returns or exchanges. We recommend reaching out to our customer support team before making a purchase if you have any doubts or questions about the product.

Return Condition: Returned products must be in their original packaging and should be unused. Please make sure to include all original accessories, manuals, and any other items that came with the product. We reserve the right to refuse returns if the product does not meet these conditions.

Cost and Refunds: If you are returning a defective product, we will cover all return shipping costs. Once we receive the returned item and verify its condition, we will issue a refund to your original payment method.

If the return does not meet the criteria mentioned in this policy, we reserve the right to reject the return and the product will be sent back to you at your expense.

Please note that it may take a few business days for the refund to be processed and appear in your account.

If you have any further questions or need assistance with the return process, please don't hesitate to reach out to our customer support team.