Delivery & order tracking

How can I track my order?

You can track your order here:

The tracking link in your shipping confirmation email(s) will take you directly to the carrier website to track your package.

Please note: Your order may arrive in multiple packages 

Once you’ve received your order confirmation email, please allow:

  • Metro delivery; 2 - 5 business days
  • Regional delivery; 5 - 7 business days
  • Remote delivery; 7 - 14 business days


Detailed tracking information will be emailed to you upon dispatch

If you have any questions, please email us at


It is your responsibility to enter your address fully and accurately during checkout. If you notice that your order is incorrect, please contact us as soon as possible. If your order is redirected due to an incorrect or incomplete address, we may pass on any redelivery or return to sender fees we incur.


What is a Parcel Locker?

A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. Collect your delivery from a free 24/7 Parcel Locker at a time and location that suits you. Choose from more than 400 collection locations across Australia, including Post Offices, petrol stations, supermarkets, pharmacies and more.


Why use a Parcel Locker?

  • Free to use for Australia Post deliveries and accessible 24/7
  • Easy to find with more than 400 locations near Post Offices, supermarkets and train stations
  • You'll have 48 hours to pick up your parcel once AusPost notify you by SMS and email that it’s ready to pick up