General Information

• What is J&J Home?

  • J&J Home is a Melbourne-based online store offering stylish homewares and innovative space-saving solutions to transform your living space into a comfortable, functional, and beautiful haven.

• Where are you located?

  • We are based in Melbourne, Australia, and serve customers nationwide.

Products

• What types of products do you offer?

  • We offer a curated collection of furniture, kitchenware, décor items, and space-saving solutions for various areas of your home, including the kitchen, bedroom, bathroom, living room, and more.

• Are your products eco-friendly?

  • We are committed to sustainability and offer eco-friendly options. Additionally, we provide carbon-neutral deliveries to minimize our environmental impact.

Ordering and Payment

• How can I place an order?

  • Browse our online store, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

• What payment methods do you accept?

  • We accept major credit cards, including American Express, Mastercard, Visa, and PayPal.

• Can I modify or cancel my order after placing it?

  • If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

Shipping and Delivery

• What are your shipping options and costs?

  • We offer the following shipping rates based on the cubic weight of your order:
    • Orders under 1 kg: Flat rate of $8 Australia-wide.
    • Orders under 5 kg:
      • Capital Area: $10
      • Metro Area: $12
      • Remote Area: $18
    • Orders over 5 kg:
      • Capital Area: $10 + $0.50/kg
      • Metro Area: $12 + $0.80/kg
      • Remote Area: $18 + $1.20/kg
    • Free Shipping:
      • Orders over $100 in most VIC metro areas.
      • Orders over $120 in most NSW, ACT, SA, and QLD metro areas.

• How long will it take to receive my order?

  • Orders are typically delivered within 3 to 7 business days, subject to availability. Rural and remote areas may take longer. Delivery time frames are subject to changes in circumstances.

• Which carriers do you use for delivery?

  • Home delivery orders are delivered on weekdays by either Australia Post, Sendle, Aramax or Couriers Please.

• Do you offer international shipping?

  • Currently, we ship within Australia only.

Returns and Exchanges

• What is your return policy?

  • We offer a 100% satisfaction guarantee. If you're not satisfied with your purchase, please contact us within 30 days of receipt to arrange a return or exchange. Items must be in their original condition and packaging.

• How do I initiate a return or exchange?

  • Contact our customer support team with your order details and reason for return or exchange. We will provide instructions on how to proceed.

Account and Newsletter

• Do I need an account to place an order?

  • No, you can place an order as a guest. However, creating an account allows you to track orders and manage your information more efficiently.

• How can I subscribe to your newsletter?

  • You can subscribe by entering your email address in the subscription box at the bottom of our website.

Contact Us

• How can I get in touch with J&J Home?

  • You can contact us via the "Contact Us" page on our website or email us directly at info@jjhome.com.au.

More Help with Orders & Products

What if I receive a damaged item?

We’re very sorry to hear this! Please get in touch with our friendly Customer Team and we will request an investigation with CouriersPlease or Sendle or Australia Post. If your item/s have also been damaged in the process, we will also assist in organising a return and a replacement/refund.

How do I track my order?

We've made it as easy as possible to track your order online. Once your order has been shipped from our warehouse, you will receive an email from us with your tracking details. You can use this number to track your package on the shipping carrier's website.

Tracking your parcel directly through Australia Post or CouriersPlease websites will show you the most recent tracking and estimated delivery dates.

I have an issue with my delivery

I need to change or amend my delivery address after dispatchment.

For orders that have already been shipped with CouriersPlease, you can manage your delivery options through the CouriersPlease tracking tool and select an alternate address or even a drop off at a nearby PUDO (Pick Up Drop Off) location. These details and links will be included in the initial dispatch email received from CouriersPlease.

For orders that have already been shipped with Australia Post, you can manage your delivery options through your MyPost account. MyPost allows redirection to a new address, post office and Parcel Locker's across the entire Australia Post network. Simply set up a free account to manage your online deliveries.

My order's has past estimated delivery date

Sometimes minor delays can occur and we suggest waiting 3-5 business days after the estimated delivery date for your parcel to arrive which allows for any unexpected delays. After the 3-5 day period, if you have still not received your parcel, please get in touch with our friendly Customer team

My delivery was not attempted

Please get in touch with our friendly Customer Team and we can request another attempt with our delivery partner. Please note that these requests can take a few business days to action and keep an eye out on the tracking as if delivery was attempted your order may be taken to a local collection point. 

My order has been marked delivered but has not arrived

If your tracking information shows that your order was delivered to your address but cannot be located, often it has been left in a safe place -  please ensure that you have checked with your surrounding neighbours or any secure locations or drop off points on your property where it may have been left.

If you're still unable to locate your parcel, please get in touch with our friendly Customer team and we'll investigate on your behalf as a priority.

 

Is my personal information safe when I make a purchase from your store?

Yes, we take the security of your personal information very seriously. We use industry-standard encryption technology to protect your information during transit and storage.

How do I know if an item is in stock?

If an item is available for purchase on our website, it is in stock and ready to ship. If an item is out of stock, it will be noted on the product page.

What if I have a question about a product?

If you have a question about a product, please contact our customer support team. They will be happy to provide you with more information and help you choose the right product for your needs.