FAQs

General Information

What is J&J Home?
- J&J Home is a Melbourne-based online store offering stylish homewares and innovative space-saving solutions to transform your living space into a comfortable, functional, and beautiful haven.
Where are you located?
- We are based in Melbourne, Australia, and serve customers nationwide.

What types of products do you offer?
- We offer a curated collection of furniture, kitchenware, décor items, and space-saving solutions for various areas of your home, including the kitchen, bedroom, bathroom, living room, and more.
Are your products eco-friendly?
- We are committed to sustainability and offer eco-friendly options. Additionally, we provide carbon-neutral deliveries to minimize our environmental impact.

How can I place an order?
- Browse our online store, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
- We accept major credit cards, including American Express, Mastercard, Visa, and PayPal.
Can I modify or cancel my order after placing it?
- If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

What are your shipping options and costs?
- We offer the following shipping rates based on the cubic weight of your order:
  - Orders under 1 kg: Flat rate of $8 Australia-wide.
  - Orders under 5 kg:
    - Capital Area: $10
    - Metro Area: $12
    - Remote Area: $18
  - Orders over 5 kg:
    - Capital Area: $10 + $0.50/kg
    - Metro Area: $12 + $0.80/kg
    - Remote Area: $18 + $1.20/kg
  - Free Shipping:
    - Orders over $100 in most VIC metro areas.
    - Orders over $120 in most NSW, ACT, SA, and QLD metro areas.
How long will it take to receive my order?
- Orders are typically delivered within 3 to 7 business days, subject to availability. Rural and remote areas may take longer. Delivery time frames are subject to changes in circumstances.
Which carriers do you use for delivery?
- Home delivery orders are delivered on weekdays by either Australia Post, Sendle, Aramax or Couriers Please.
Do you offer international shipping?
- Currently, we ship within Australia only.

What is your return policy?
- We offer a 100% satisfaction guarantee. If you're not satisfied with your purchase, please contact us within 30 days of receipt to arrange a return or exchange. Items must be in their original condition and packaging.
How do I initiate a return or exchange?
- Contact our customer support team with your order details and reason for return or exchange. We will provide instructions on how to proceed.

Do I need an account to place an order?
- No, you can place an order as a guest. However, creating an account allows you to track orders and manage your information more efficiently.
How can I subscribe to your newsletter?
- You can subscribe by entering your email address in the subscription box at the bottom of our website.

How can I get in touch with J&J Home?
- You can contact us via the "Contact Us" page on our website or email us directly at info@jjhome.com.au.