Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


We are sorry to hear that! Simply send us an email with images with the item to We will solve the problem as soon as we can.  


You can track your order 24 hours after it is fulfilled. 

Unfortunately, we do not offer delivery outside of Australia. 

Generally, In stock orders will take around 2-3 business days to be dispatched (after payment has cleared) from our Melbourne Warehouse. Actual delivery times highly depending on your location within Australia. If your order hasn't dispatch after 5 business days, please send us an email and we will do our best to solve the problem. 

Note: Please allow extra 1 to 2 business for fulfilment as we are experiencing labour shortage at this stage. 

Our warehouse already operating six days a week to boost the fulfilment process. Thank you very much for patient.

We are using Aus Post (eParcel) as our carrier partner.