Frequently Asked Questions

Email Support

Support Email

Check most frequently asked questions here, if you still need help then please contact us at


Please note that all returns must be in their original, unused condition with all original packaging and materials included. We reserve the right to refuse a return if the product is not in its original condition. Shipping costs for returning the product are the responsibility of the customer, unless the return is the result of our error (e.g. we sent the wrong item). Refunds will be issued to the original payment method.

We’re very sorry to hear this! Please get in touch with our friendly Customer Team and we will request an investigation with CouriersPlease or Sendle or Australia Post. If your item/s have also been damaged in the process, we will also assist in organising a return and a replacement/refund.


Unfortunately, we are only shipping to Australia at this time. If you are staying in other countries including New Zealand.

We are using Aus Post/ Courier Please/ Sendle as our carrier partner. 

We've made it as easy as possible to track your order online. Once your order has been shipped from our warehouse, you will receive an email from us with your tracking details. You can use this number to track your package on the shipping carrier's website.

Tracking your parcel directly through Australia Post or CouriersPlease websites will show you the most recent tracking and estimated delivery dates.

We accept a wide range of payment methods, including major credit cards (Visa, Mastercard, American Express, etc.), PayPal, and other popular online payment options. Our checkout page is secure and encrypted, so you can feel confident that your payment information is safe. 

Delivery times vary depending on your location and couriers. Our standard shipping usually takes 3-5 business days.

If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee that changes can be made once an order has been processed.

I need to change or amend my delivery address after dispatchment.

For orders that have already been shipped with CouriersPlease, you can manage your delivery options through the CouriersPlease tracking tool and select an alternate address or even a drop off at a nearby PUDO (Pick Up Drop Off) location. These details and links will be included in the initial dispatch email received from CouriersPlease.

For orders that have already been shipped with Australia Post, you can manage your delivery options through your MyPost account. MyPost allows redirection to a new address, post office and Parcel Locker's across the entire Australia Post network. Simply set up a free account to manage all your UNIQLO and other online deliveries.

My order's has past estimated delivery date

Sometimes minor delays can occur and we suggest waiting 3-5 business days after the estimated delivery date for your parcel to arrive which allows for any unexpected delays. After the 3-5 day period, if you have still not received your parcel, please get in touch with our friendly Customer team

My delivery was not attempted

Please get in touch with our friendly Customer Team and we can request another attempt with our delivery partner. Please note that these requests can take a few business days to action and keep an eye out on the tracking as if delivery was attempted your order may be taken to a local collection point. 

My order has been marked delivered but has not arrived

If your tracking information shows that your order was delivered to your address but cannot be located, often it has been left in a safe place -  please ensure that you have checked with your surrounding neighbours or any secure locations or drop off points on your property where it may have been left.

If you're still unable to locate your parcel, please get in touch with our friendly Customer team and we'll investigate on your behalf as a priority.



Yes, we take the security of your personal information very seriously. We use industry-standard encryption technology to protect your information during transit and storage.

Our customer support team is available to assist you via email at, or through our online support form, which you can find on our website.

If an item is available for purchase on our website, it is in stock and ready to ship. If an item is out of stock, it will be noted on the product page.

If you have a question about a product, please contact our customer support team. They will be happy to provide you with more information and help you choose the right product for your needs.